From the other side, Blumenthal said that “Facebook, seems to have a record of making accommodations and caving to conservative pressure” on content policies.
Democrat Dianne Feinstein questioned the adequacy of Twitter’s labeling of unverified tweets such as those of Trump claiming an election victory.
“Does that label do enough to prevent the tweets harms when the tweet is still visible and is not accurate?” the California senator asked.
Both Dorsey and Zuckerberg said they were open to reform on Section 230 but cautioned that the platforms should not be treated as “publishers” or traditional media.
“We do have to be very careful and thoughtful about changes.. because going one direction might box out new competitors and new startups,” Dorsey said.
“Going another might create a demand for the possible amount of resources to handle it. Going yet another might encourage even more blocking of voices… I believe that we can build upon (Section) 230.”
Defending the filters
Both CEOs defended their efforts to curb harmful misinformation during the election campaign.
“We strengthened our enforcement against militias, conspiracy networks, and other groups to help prevent them from using our platform to organize violence or civil unrest in the period after the election,” Zuckerberg said.
He said Facebook removed false claims about polling conditions and displayed warnings on more than 150 million pieces of content flagged by independent fact-checkers.
Both CEOs said they would study the spread of election misinformation while allowing independent academics to carry out similar research.
Dorsey meanwhile said filtering at Twitter was not a result of bias, despite claims to the contrary by conservatives.
In filtering content, “all decisions are made without using political viewpoints, party affiliation, or political ideology,” Dorsey said in his testimony.
“Our Twitter rules are not based on ideology or a particular set of beliefs. We believe strongly in being impartial, and we strive to enforce our Twitter rules fairly.”
Both platforms have begun limiting the reach of many of Trump’s tweets, notably those in which the president rejected his election defeat or questioned the integrity of the voting process.
Twitter and Facebook have been facing pressure to remove what many see as harmful misinformation around the elections, while also fighting claims of suppression of certain political views.